Enterprise Resource Planning (ERP)

Service Description

Day 1: Introduction to Enterprise Resource Planning (ERP) • Importance of ERP in banks and financial institutions • Key benefits and challenges of implementing ERP • Overview of ERP modules and functionalities • Evaluating ERP vendors and solutions • ERP project management and implementation methodologies • Defining project scope, objectives, and timelines • Data management best practices in ERP systems • Ensuring data integrity and accuracy • Security measures and access controls in ERP Day 2: Financial Management with ERP • General ledger management and financial reporting • Accounts payable and receivable processes • Budgeting and financial control in ERP • Budgeting and forecasting in ERP • Financial analytics and performance measurement • Cash flow management and treasury functions • Ensuring regulatory compliance in financial operations • ERP support for compliance reporting (e.g., SOX, Basel III) • Internal controls and audit trails in ERP Day 3: Operations and Risk Management with ERP • Procurement and vendor management • Inventory control and materials management • Order fulfilment and logistics in ERP • Identifying and managing operational risks in ERP • Segregation of duties and access controls • Monitoring and mitigating fraud risks in ERP • ERP modules for HR management • Payroll and benefits administration • Talent acquisition and performance management Day 4: Customer Relationship Management (CRM) in ERP • Importance of CRM in financial institutions • Customer data management and segmentation • CRM functionalities and modules in ERP • Lead management and opportunity tracking • Sales order management and contract administration • Marketing campaign management in ERP • Service request management and ticketing systems • Customer self-service portals in ERP • CRM analytics and customer satisfaction measurement Day 5: ERP Integration and Optimisation • Integrating ERP with core banking systems • Data integration and interfaces with external systems • Enterprise application integration (EAI) strategies • Monitoring ERP system performance and scalability • Troubleshooting and optimising ERP processes • Upgrades and enhancements in ERP • Managing Organisational change during ERP implementation • User training and support for ERP adoption • Ensuring continuous improvement and user satisfaction

Contact Details

• Ability House, 121 Brooker Road, Waltham Abbey, UK

  +442081453355

  info@ermandcompliance.com